Frequently Asked Questions
What is Direct primary Care?
Care provided on a membership basis without use of insurance for time and billing. This allows the provider to spend more time with each visit. It also provides increased access to your provider by way of virtual visits if needed at your convenience.
Care provided on a membership basis without use of insurance for time and billing. This allows the provider to spend more time with each visit. It also provides increased access to your provider by way of virtual visits if needed at your convenience.
What is your travel range?
All visits are within the comforts of your home either via telehealth or home visit. The house calls should be within 10 miles of the Winterville area, a travel fee may be required outside of this range for visits. Schedule a Meet & Greet to see if your home is in my service area.
All visits are within the comforts of your home either via telehealth or home visit. The house calls should be within 10 miles of the Winterville area, a travel fee may be required outside of this range for visits. Schedule a Meet & Greet to see if your home is in my service area.
What does the membership fee cover?
Your membership covers monthly home and unlimited telemedicine visits with no worries about deductibles or co-pays
Your membership covers monthly home and unlimited telemedicine visits with no worries about deductibles or co-pays
What happens if I need to go to the hospital or see a specialist?
Your membership does not include hospital services or direct admissions. An emergency room provider or hospitalist will take over your care. We will be happy to schedule a hospital follow-up and arrange care with the necessary specialist.
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The provider has worked with many of the specialty providers in our area and can easily make referrals based on your diagnosis. We are also a strong advocate for recommended screenings such as colonoscopies, mammograms, and cancer screenings.
Can I contact the provider after hours?
Yes! Our goal is to be accessible via text, email, video chat or call if any medical concerns arise. If you need medication refills, you can have your pharmacy message us as well for requests.
Yes! Our goal is to be accessible via text, email, video chat or call if any medical concerns arise. If you need medication refills, you can have your pharmacy message us as well for requests.
Do you accept insurance and what if I qualify for Medicare?
As a Direct Primary Care practice, we do not accept insurance. FSA accounts can be used to pay for the monthly dues preventative visits and exams.
Also, due to current restrictions with Medicare, our practice can not accept any members that are currently eligible or have medicare insurance.
I already have insurance, won't I be paying twice for the same services?
As a membership based health care, you avoid having to meet high deductibles with your copays, meds and labs that we have arranged at lower prices. Allowing you to have easy access to your provider also helps keep you healthier and out of the urgent care or emergency room.
As a membership based health care, you avoid having to meet high deductibles with your copays, meds and labs that we have arranged at lower prices. Allowing you to have easy access to your provider also helps keep you healthier and out of the urgent care or emergency room.
What services are not covered and when do I pay for these procedures?
Certain labs and services such as injections, sutures, biopsies are an additional fee. You will be made aware of the charges prior to billing and these will be added onto your next membership bill cycle.
Can I be a member if I have insurance?
Sure! We encourage you to have a plan to cover hospitalizations and other specialty services. However, we will not be filing any insurance. If you have insurance, you can use it towards labs/imaging(xray’s, etc)/and medications.
Sure! We encourage you to have a plan to cover hospitalizations and other specialty services. However, we will not be filing any insurance. If you have insurance, you can use it towards labs/imaging(xray’s, etc)/and medications.
Membership Pricing
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Many services are included with your membership in your annual physical, such as annual labs, basic point of care testing, and telehealth appointments.
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Other fee-for-service items will also be available as listed below
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$25/month Age *1-21
$50/Newborn-12 mo
​Pediatric Care:
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Newborn care & weight monitoring *
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Urgent Care telemedicine appointments **
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Well Child & sports physicals *
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Adolescent care
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Weight management
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Mental health monitoring - ADHD, depression & anxiety
Minimum 6 month commitment
*Must have 1 adult member
$50/month
Age 21-50
Minimum 6 month commitment
Adult Care:
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Annual physicals & breast exams (except PAPS)
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Chronic disease management
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STD Screenings
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Unlimited telemedicine visits
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Post-partum treatment for depression & breastfeeding support
$75/month
Age 50 +
Minimum 6 month commitment
Adult Care:
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Annual physical
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Chronic disease management
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Unlimited telehealth visits
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Referrals & communication with specialist as needed
Family Plan:
$100: 1 adult, 2 kids
$20 Each additional kid
* Pediatric vaccines not provided in clinic but can referred to local health department. All vaccination preferences and schedules accepted. Newborn health care will be peformed by ECU Health or other covering entity until hospital discharge
** Home urgent care visits after hours may be additional fee